Stop the water
Close the main shut-off valve. In a condo, the valve for your unit is often in a utility closet or near the water heater. If the leak is coming from above, call building management; they can shut off a riser you can’t reach.
Boca Raton, FL · Water Damage Help
Aqua Revive handles water damage restoration in Boca Raton from the first call to the final repair. We remove the water, dry your home to a measured standard, and fix what the water ruined. We work in houses, condos and businesses from the barrier island to West Boca. Every moisture reading and photo goes into one file your insurance adjuster can use, whether you’re standing in the kitchen or a thousand miles north for the summer.
Emergency · The first 24 hours
Most of the damage from a leak happens in the first day, so these five steps matter more than anything else on this page.
Close the main shut-off valve. In a condo, the valve for your unit is often in a utility closet or near the water heater. If the leak is coming from above, call building management; they can shut off a riser you can’t reach.
Switch off breakers that feed wet rooms, but only if you can reach the panel without standing in water. Stay out of rooms where ceilings are sagging.
Take wide shots, close-ups and the source of the leak. Video works too.
The burst hose, cracked valve or split supply line is evidence. Insurers often investigate origin and cause, and a part that’s been thrown away can’t help your claim.
Call us, report the loss to your insurer, and in a condo tell your manager in writing.
What we do
Once the water is stopped, the job splits into a few distinct pieces of work. Most losses need three or four of them. Here is what each one covers.
We pull standing water out of carpet, pad, tile and subfloor with truck-mounted and portable extractors. Getting the bulk water out fast shortens drying by days and limits how much has to be torn out.
Air movers and low-grain refrigerant (LGR) dehumidifiers dry the building itself: drywall, framing, slab and cabinets. We take moisture readings every day, and equipment comes out when the materials reach their dry standard, not on a set date.
Thermal imaging and moisture meters find water you can’t see: inside walls, under tile, above a ceiling, or from a slab leak. Finding the edge of the wet area keeps demolition to what’s actually wet.
When growth has already started, a Florida-licensed mold remediator sets up containment, removes affected materials under HEPA filtration, and cleans the area to the IICRC S520 standard. In Florida, mold assessment and remediation are separate licenses issued by the DBPR, so testing should be done by an independent assessor.
Sewage and toilet overflows are Category 3 water. Porous materials it touched, such as carpet, pad and the lower drywall, usually have to go. Crews wear protective gear, and the space is cleaned and treated with antimicrobials before drying.
Wind-driven rain through sliders and roofs, street flooding after a cloudburst, and king tide water along the Intracoastal. We dry it out, separate what your homeowners policy may cover from what only flood insurance covers, and document both.
After drying, the house still needs putting back: drywall, baseboards, flooring, cabinets and paint, matched to what was there. Rebuild work is done under a Florida-licensed contractor.
For offices, retail spaces, condo associations and property managers. We work after hours when needed, protect common areas, and keep one set of records for the owner, the tenants and every insurer involved.
Boca Raton is different
A burst pipe is a burst pipe anywhere. What happens next depends on the climate, the age of the building and who’s around to notice. In Boca, all three work against you.
24–48 hours
Mold can start growing on wet drywall and wood within 24 to 48 hours. Our outdoor air rarely helps things dry, even in the dry season, so opening the windows doesn’t do much. Drying here means closed rooms, dehumidifiers and daily readings.
Built around 1983
The median Boca home was built around 1983. That means original water heaters replaced two or three times, AC air handlers in hall closets, and supply lines that have outlived their rating. Homes from the 1950s to the late 1970s, common in Central and East Boca, often still have cast-iron drain lines under the slab. These corrode from the inside, and insurers often dispute the damage as long-term wear, so how it’s documented matters.
One leak, three claims
In a tower off Mizner Boulevard or along A1A, a failed AC drain line on the twelfth floor can reach the tenth. Now there’s your unit, your neighbor’s and the association’s common elements, each with its own insurer. We map the water through every affected unit and keep the records separate.
June 1 – November 30
Our worst flooding doesn’t always come from hurricanes. On October 26, 2025, the city’s public works director said parts of Boca got upwards of nine inches of rain in two hours. Streets in Palm Beach Farms were close to knee-deep. Every fall, king tides push water up along the Intracoastal and Lake Boca Raton; they’ve flooded the campground at Spanish River Park. Hurricane season runs June 1 to November 30, and storms don’t need to make landfall here to cause damage. An outer band of Hurricane Ian spun up an EF-2 tornado across Boca and Delray Beach on September 27, 2022. FEMA’s newest flood maps took effect December 20, 2024, and a large part of the city sits in a Special Flood Hazard Area. You can check your address on the City of Boca Raton flood map.
Seasonal homes
Boca is one of Florida’s biggest seasonal markets. More than half of its vacant housing is held for seasonal use. A leak that starts in July may not be found until a neighbor sees water under a door in August, so remote-owner jobs are a big part of our work (more on that below).
IICRC S500 standard
Good restoration follows the IICRC S500 standard, the industry’s reference for water damage work. Here is what that looks like in your home, in order.
We confirm the leak is stopped, identify what category of water it is, and photograph the damage before anything moves.
Meters and a thermal camera mark where the water traveled: under the tile, up the drywall, into the next room. That map sets the scope and goes in your file.
Standing water comes out first. In most jobs, this step does more to limit the damage than anything else.
Only what can’t be dried, or what Category 2 or 3 water has contaminated, is removed. Often that’s a “flood cut” of the lower drywall, wet insulation and carpet pad.
Dehumidifiers and air movers run around the clock. Every day we record readings for each wet material until it reaches its dry standard.
Drywall, trim, flooring, cabinets and paint go back in, matched to what was there.
Know your water
| Category | Typical Boca source | What it means for you |
|---|---|---|
| Category 1 (clean) | Burst supply line, water heater, ice-maker line | Most materials can be dried in place if we start quickly |
| Category 2 (gray) | Washing machine or dishwasher discharge | Some contamination; carpet pad and some porous materials are often removed |
| Category 3 (black) | Sewage backup, toilet overflow with waste, outside floodwater | Porous materials it touched are removed; protective gear and antimicrobial treatment required |
Stop the water, take your photos, and call Aqua Revive. We extract, dry and document your home to the IICRC standard.
Insurance
The drying records from those daily readings are what your claim rests on. Florida’s 2022–2023 insurance reforms changed how water claims work. Many websites still describe the old rules. Here is what applies now.
You stay in control of your claim. Florida banned assignment of benefits (AOB) for property policies issued on or after January 1, 2023. A contractor asking you to sign over your claim or insurance proceeds on day one is a red flag. We give you the documents; you deal with your insurer.
Report it promptly, and within one year at the latest. Under section 627.70132 of the Florida Statutes, a new property claim has to be reported within one year of the date of loss. In practice, report right away: delay is one of the most common reasons insurers dispute water claims.
Sudden vs gradual. Most Florida homeowners policies cover sudden, accidental water, like a burst supply line. Many exclude slow, repeated leaks and wear. That’s why the failed part, the photos and the readings matter.
Plumbing isn’t “flood.” Standard homeowners policies don’t cover flood, meaning water from outside rising onto the property. That takes a separate flood policy, usually through the NFIP. New NFIP policies typically have a 30-day waiting period. If the water came from a pipe, describe it as a pipe; don’t call it a flood.
Describe, don’t guess. Tell the adjuster what you saw and when. If you don’t know the cause yet, say so instead of guessing.
Check your water limits. Some Florida policies cap water damage or mold coverage well below the dwelling limit. The declarations page will tell you.
This is general information, not legal or insurance advice. For a disputed claim, talk to a licensed Florida public adjuster or attorney.
Condos
In a condo, the next question is usually whose policy pays. Florida’s Condominium Act, section 718.111(11), splits it. Generally, the association insures the building as originally installed: roughly the drywall and everything behind it. Unit owners cover what’s inside, including floor coverings, cabinets, finishes and their own belongings, usually through an HO-6 policy. If a neighbor’s unit caused the leak, that owner can be responsible for damage the association’s policy doesn’t cover. Your building’s declaration can change the details, so we always ask for it.
Many Palm Beach County condo buildings are also going through mandatory milestone structural inspections. When those inspections turn up water intrusion at balconies, windows or exterior walls, we can work with the board and the building engineer on the repairs.
Send the certificate of insurance buildings typically ask for before contractors are allowed in
Book elevators and protect hallways and common areas
Map moisture in every affected unit, not just yours
Keep separate records for each owner and the association, so each insurer gets what it needs
Seasonal owners
Many Boca owners are out of state when a leak starts, so we’re set up to work for owners who can’t be here.
Access: through your building manager, gatehouse, home-watch company or a lockbox you authorize.
Updates: photos and a video walk-through on the first visit, then the daily moisture readings.
Paperwork: a complete file for your insurer and your building, sent wherever you are.
Turn off the main water valve, or ask your building how to isolate your unit.
Leave the AC running. A home shut up with no AC in a Florida summer is an invitation to mold.
Fit leak sensors near the water heater, washer and AC air handler, or an automatic shut-off valve that closes the main when it detects a leak.
Have someone check the home on a regular schedule, and make sure they know who to call.
Costs
Cost depends on how much is wet, what got wet, what kind of water it was, and how long it sat. Published 2026 Florida cost guides give a starting point:
Roughly $1,500 to $4,000
2026 Florida cost guide
About $10 to $25 per square foot
Most single-room jobs landing between $1,500 and $6,000 (AdvantaClean Fort Lauderdale, 2026).
Every Aqua Revive job gets a written, itemized estimate. Emergency extraction and drying are billed by documented line items, and rebuild work isn’t started until you’ve approved its scope and price.
Why Aqua Revive
Aqua Revive focuses on one problem in one place: water damage in Boca Raton and South Palm Beach County. Here is what that means for your home, your claim and your building.
Measured drying, not guesswork. Every job is backed by daily moisture readings and a drying log, and equipment comes out only when the readings prove the materials are dry.
IICRC-certified technicians trained in water restoration (WRT) and applied structural drying (ASD).
Florida DBPR-licensed mold remediation. Mold remediators must hold individual licences from the Florida DBPR, and mold assessment is done by an independent assessor.
A written estimate with line items. Emergency extraction and drying are billed by documented line items, and rebuild work is not started until you have approved its scope and price.
No assignment of benefits on day one. You stay in control of your claim — we give you the documents, and you deal with your insurer.
Proof of insurance your building or HOA will accept. We send the certificate of insurance buildings typically ask for before contractors are allowed in.
Boca experience: condos and multi-unit leaks, storm and king-tide water, and seasonal homes. We work with condo rules, elevator bookings and hallway protection, and we are set up to work for owners who cannot be here.
Service areas
We provide water damage restoration across Boca Raton and the neighboring cities, and each area has its own pattern of water problems.
33432 and 33431. Oceanfront and Intracoastal towers, Mizner Park and Royal Palm Place condos, Royal Palm Yacht & Country Club, Boca Villas, the Riviera, and rentals near FAU. Typical jobs: unit-to-unit condo leaks, AC overflows, high-end finishes.
33487. Waterfront communities north of Palmetto Park Road and around Lake Boca Raton and Spanish River Park. Typical jobs: king tide and storm water, seasonal homes found late.
33486 and 33433. Old Floresta, Camino Gardens, Palm Beach Farms, Royal Oak Hills, Boca Square, Boca Pointe and Whisper Walk. Typical jobs: cast-iron drain failures in older homes, street flooding after heavy rain, condo and villa leaks.
33434, 33428, 33496 and 33498. Boca West, Broken Sound, Woodfield Hunt Club, the Polo Club, Saturnia Lakes, Boca Falls and the Boca Chase area. Typical jobs: supply-line and water heater failures, gated-community access, newer homes with AC leaks.
Nearby, we also serve Highland Beach, Delray Beach, Deerfield Beach, Boynton Beach, Coconut Creek, Parkland and Lighthouse Point.
Recent work
Three typical jobs, showing how the work runs from the first call to dry readings.
Clean-water loss · Single-family home
Clean-water loss · Condo, unit-to-unit leak
Category 3 loss · Waterfront home
Customer reviews
What homeowners told us after the water was out and the rooms were dry.
A supply line under our kitchen sink split while we were out, and we came home to water across the kitchen and hallway. Aqua Revive had the standing water out the same evening and left a dehumidifier running with a meter I could actually read. Every day they sent the readings, and our adjuster used the drying log without asking for anything else.
Karen M.Royal Palm Yacht & Country Club, East BocaBurst supply line · Kitchen and hallway
Water started coming through our bedroom ceiling from the unit above. They mapped the moisture in both units, booked the elevator, protected the hallway, and kept our file separate from the upstairs owner’s. The ceiling dried without a single wall being cut open.
David R.Mizner Park condo, East BocaAC drain leak · Unit-to-unit condo leak
After the cloudburst, water came in under our sliders and across the living room. The crew pulled the water out, took the lower drywall out where it had soaked through, and checked the readings every day until the rooms were dry. They explained each step before they did it, and the rebuild matched the floors we already had.
Susan L.Palm Beach Farms, Central BocaStorm water · Living room and guest bedroom
Good to know
Phones are answered Monday – Saturday, 8:00 AM – 6:00 PM. While you wait, shut off the water, switch off power to wet rooms, and photograph the damage. Those three steps protect both your home and your claim.
Most policies cover sudden, accidental water damage, such as a burst supply line or a failed water heater. Damage from slow, repeated leaks, wear and lack of maintenance is often excluded. Flood from outside the home needs a separate flood policy. Your declarations page shows any water or mold limits.
Not the way it used to. Florida banned assignment of benefits for property policies issued from January 1, 2023, so you stay in charge of your claim. We supply what your adjuster needs: photos, moisture maps, daily drying logs and an itemized estimate.
Mold can begin growing on wet drywall, wood and carpet pad within 24 to 48 hours, and Boca’s humidity doesn’t slow it down. Fast extraction and drying are the best way to prevent it. If growth has started, the work becomes mold remediation by a Florida-licensed remediator.
Under Florida Statute 718.111(11), the association generally covers the building as originally installed, and you cover your unit’s finishes and belongings. An upstairs owner can be responsible for damage the association’s policy doesn’t cover. Your declaration can change this, so check it with your manager.
Drying a contained clean-water loss often takes about three to five days. Rebuild time depends on the materials and, in condos, on building approvals. Equipment is removed only when moisture readings confirm the materials are dry, not on a fixed date.
For a small spill of clean water caught right away, maybe. Once water gets into walls, under flooring or into a ceiling, household fans can’t reach it, and hidden moisture leads to mold. Sewage or floodwater should always be handled by professionals.
Most clean-water damage caught early can be dried and repaired without replacing much. Hardwood that has cupped badly, swollen particleboard cabinets, and anything soaked by sewage usually has to be replaced. Moisture readings, not looks, decide what can be saved.
Don’t guess at the cause, and don’t call a plumbing leak a “flood.” Most homeowners policies exclude flood. Describe what you saw and when, share your photos, and keep the failed part. For a disputed claim, consider a licensed public adjuster or attorney.
Yes. We work through your building manager, gatehouse, home-watch company or a lockbox you authorize. You get photos, a video walk-through and daily readings, and your insurer gets the full file.
Stop the water, take your photos, and call (561) 979-0130. A licensed crew will extract, dry and document your home to the IICRC standard, and you stay in control of your claim from the first call to the final coat of paint.